Call Forward and Call Diversion
What is Call Forwarding?
Call Forward is the capability to have a call diverted to another number if the number that someone calls is either Busy or Not answered. An important thing to be aware of with call diversion, forwarding or follow-me is that the person receiving the call will pay for the diversion – if you divert to a mobile you will have the benefit of being able to answers every customers call but you will pay for the cost of the call once it gets diverted.
Call Forward or Line Hunt
Call forwarding when done as part of a line hunt or internal follow-me can enable a number of people in an office to answer the call if the people at the other phones can’t answer it. Because it is internal there are no diversion costs.
It is common to have line hunt combined with the Call Queue functionality and it’s different from the concept of call transfer (which is normally assisted by a human).
Do Not Disturb
This business PBX telephone system functionality is used where customer service or sales people are at their desk and need to complete a task before resuming their time back on the phones. It is often activated on the handset and means that their extension won’t ring as part of the call group until they turn it off.
Learn more about our Small Office Business Telephone System Solutions:
VoIP Business Telephone System Handsets
VoIP handsets enable your small business to take advantage of the functionality and flexibility of a hosted CloudPBX. These handsets can be located in remote offices like staff or contractors homes or even interstate or international offices.
Learn more about Business Telephone System Handsets
Business Telephone System Call Flow Scenarios
Do you want to see how most people handle the calls with their business telephone system? These call flow scenarios enable you to quickly choose from the most common choices and can help you get a good solution quickly.